Privacy Policy

Locals Only recognises the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. We treat information collected as confidential, and store it securely, with easy access for you to check and correct information. Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, and social media pages.

Consent 
By using Our Services (as defined below), you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy.

When do we collect information about you?
At times, personal information is collected in the normal course of providing services for our customers.
These services include:

  • Accepting customer orders
  • Processing online purchases and payments
  • Registering an online account
  • Customer Service lines (including social media channels such as Facebook and Instagram)
  • Processing payments
  • Ordering repairs
  • Arranging product holds
  • Processing refunds
  • Maintaining detailed information on our websites
  • Any other time where you may supply personal information to us from time to time.

We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.

What information do we collect?
We may collect the following information from you:

  1. your name and contact details, such as your physical address, email address and phone number;
  1. your purchase history;
  1. the date and time you access our sites;
  1. information about your shopping preferences/selections; and
  1. any other information you may provide to us from time to time.

Why do we collect this information
We use the information to customise and provide Our Services, in order to run the business effectively and securely. We also collect this information so that we may provide marketing and remarketing through our websites, social media channels or other marketing mediums.

Do we share personal information with third parties?
Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, deliver products or information or to otherwise achieve the purpose for which the information was collected. 
We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information to third parties for marketing purposes.

Personal information access
You may review or change personal information related to your use of Our Services. To access your information, simply sign into your account. If you discover that there is an error, information is missing, or wish to update any personal information, do so via the “My Account” section of the website, or email localsonlynewzealand@gmail.com.
We will try to ensure that all information about you that we collect or use in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact localsonlynewzealand@gmail.com. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

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